Questions we get first

By the bedrooms, baths and beds, the hot tub and boot room, how often we turn over, and which add-ons you choose. The walkthrough turns that into a written estimate, one line per job.

Yui or Wes walks the property with you, in person or on video, and photographs every room. They count beds, baths and towels and note the tub, the fireplace and the boot room.

No. Most owners are in another city. We use your lockbox or smart lock and send the report from the property.

Only your assigned crew has the code, and it's stored in one place Yui controls. The policies page has the details.

A crew of nine, led by Yui and Wes. We don't send people you haven't been told about. Ask us anything about who is on your property.

We carry general liability insurance and send a certificate on request before the first turnover.

It's on the report the same visit with a photo. If we missed something, we come back to the item and note the time.

We bring our own supplies and use fragrance-free products on request. Tell us when you set up the property.

Yes, through the shared calendar link from your booking site, or from your property manager's turnover sheet.

Thaynes Canyon through Kimball Junction, with Heber, Hideout, Kamas and Oakley by arrangement. A same-day turnover is possible only if the crew is open that day, and we tell you on the phone.